Shipping policy

Pro Audio Clinic Shipping Policy

Last updated: August 30, 2026

Pro Audio Clinic is committed to delivering your professional audio equipment safely and efficiently. Some products may ship directly from an authorized distributor or manufacturer, so fulfillment locations, carriers, and delivery dates may vary by product.

1. Processing Time

  • Orders are generally processed within 1 business day, Monday through Friday, excluding holidays.

  • Orders placed on weekends or holidays will begin processing on the next business day.

  • Backordered, special-order, or temporarily unavailable products may require additional processing time. We will contact you if a material delay affects your order.

  • Processing time is separate from carrier transit time.

2. Shipping Destinations

  • Pro Audio Clinic currently ships within the United States only.

  • Free standard shipping currently applies to all orders

  • Shipping availability and charges for Alaska, Hawaii, U.S. territories, PO boxes, and APO/FPO addresses may vary and will be displayed at checkout when available.

  • International shipping is not currently available.

3. Shipping Methods and Delivery Estimates

Orders are primarily shipped through UPS or FedEx. The carrier and service may vary based on the product, destination, fulfillment location, and supplier.

  • Standard Shipping: Estimated delivery within 2–3 business days after order processing.

  • Delivery dates provided at checkout or through tracking are estimates and are not guaranteed.

4. Free Standard Shipping

Pro Audio Clinic offers free standard shipping with no minimum purchase on eligible orders shipped within the contiguous United States.

The following may be excluded from free standard shipping:

  • Shipments to Alaska, Hawaii, U.S. territories, PO boxes, or APO/FPO addresses

Any additional shipping charge will be displayed at checkout or communicated to you for approval before the order is processed. Free outbound shipping does not include return shipping, which is governed by our Return and Refund Policy.

5. Supplier-Fulfilled and Split Shipments

Some products are shipped directly from an authorized distributor or manufacturer.

  • Orders containing multiple products may arrive in separate packages or on different dates.

6. Tracking Your Order

Once your order ships, you will receive an email containing available tracking information. Tracking details may take up to 24 hours to become active after the carrier receives the package.

You can track your shipment through the link in your shipping confirmation or directly through:

7. Delivery Times and Delays

Delivery estimates may be affected by:

  • Carrier delays

  • Severe weather

  • Holidays or peak shipping periods

  • Product availability

  • Supplier processing times

  • Incorrect or incomplete delivery information

Pro Audio Clinic cannot guarantee delivery on a specific date unless expressly confirmed in writing. We will provide reasonable assistance if a shipment is materially delayed.

8. Damaged, Lost, or Missing Shipments

Damaged shipments: Contact Pro Audio Clinic as soon as possible after delivery. Please retain the product, original packaging, shipping label, and packing materials to help us coordinate a carrier claim or other appropriate resolution.

Lost shipments: If tracking has not updated for an extended period or the package appears lost, contact us. We will work with the carrier or fulfillment partner to investigate.

Missing items: Orders may arrive in multiple shipments. Review all tracking information before reporting an item as missing. Contact us if all shipments show delivered and an item is still missing.

9. PO Boxes and APO/FPO Addresses

Carrier and product restrictions may apply to PO boxes and APO/FPO addresses. Certain large or high-value products cannot be delivered to these addresses. Additional processing time or shipping charges may apply when service is available.

Please contact Pro Audio Clinic before ordering if you need delivery to a PO box or APO/FPO address.

10. Shipping-Address Changes

Contact Pro Audio Clinic immediately if you need to correct or change your shipping address.

Address changes are not guaranteed after an order has been submitted to a distributor, manufacturer, fulfillment partner, or shipping carrier. Once an order has shipped, rerouting may be unavailable or subject to additional carrier charges.

Customers are responsible for providing a complete and accurate shipping address during checkout.

11. Contact Pro Audio Clinic

For questions about shipping, tracking, or delivery, contact us: