Shipping Policy

Pro Audio Clinic Shipping Policy

At Pro Audio Clinic, we aim to ensure that your items arrive safely and on-time. Below is our shipping policy outlining everything you need to know about how we process and ship orders.

1. Processing Time

  • Order Processing: Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
  • Custom Orders or Backorders: Additional processing time may be required. We will notify you of any delays.

2. Shipping Methods

We partner with trusted carriers to offer the following shipping options:

  • Standard-Shipping: Delivery in 3–5 business days.
  • Expedited Shipping: Delivery in 2–3 business days.
  • Overnight Shipping: Delivery within 1 business day (available for select locations).

3. Shipping Costs

  • Free shipping is available on orders of $199.99 or more within North Carolina and $299.99 or more throughout the U.S., for items weighing 20 lbs or less. This offer cannot be combined with other loyalty rewards or promotional discounts.
  • For items over 20 lbs, shipping rates are calculated at checkout based on the order’s weight, dimensions, and delivery address.

4. International Shipping

  • We are not shipping internationally at the moment, but we're working on it!
  • Customs Fees and Duties: Customers are responsible for paying applicable customs duties, taxes, or brokerage fees. Pro Audio Clinic is not liable for any delays caused by customs.

5. Tracking Your Order

  • Once your order has shipped, you will receive an email with tracking information.
  • You can track your package using the link provided or through the carrier’s website. FedEx,  UPS.com, or USPS

6. Shipping Issues

  • Damaged Items: If your order arrives damaged, please notify us within 3 business days of delivery. Include photos if possible, and we’ll assist with a replacement or claim. Read the full Return Policy.
  • Lost Packages: If your package appears lost in transit, contact us immediately. We’ll work with the shipping carrier to locate your order or arrange a resolution.

7. Delivery Times

  • While we strive to meet delivery estimates, unforeseen delays caused by carriers, weather, or customs may occur.
  • We cannot guarantee delivery on holidays or weekends unless explicitly stated during checkout.

8. PO Boxes and APO/FPO Addresses

  • Orders shipping to PO Boxes, APO/FPO addresses may require additional processing time.
  • Overnight and expedited shipping options may not be available for these addresses.

9. Changes to Shipping Address

  • If you need to change your shipping address, Contact us immediately. Once an order is shipped, we cannot make any changes.

10. Contact Us

If you have any questions about your shipment, contact us at: