Return and Refund Policy

Pro Audio Clinic Returns

Thank you for choosing Pro Audio Clinic. Our return policy is designed to ensure a transparent and smooth process while maintaining fairness to both our customers and our business.

Eligibility for Returns

1. Return Window:

  • New Items: 30-Day Warranty
  • Preowned Items: 15-Day Warranty

*Return requests made outside of the Return Window will be valuated under our pre-owned buy program.

2. Condition Requirements:

  • Items must be returned in their original condition, including all packaging, manuals, and accessories.
  • Items showing signs of use or missing components may incur additional fees or receive partial credit.

3. Non-Returnable Items:

  • Items returned and found inoperable or obstructed due to misuse or mishandling by the customer.
  • Custom-ordered or modified equipment.
  • Software or downloadable products.
  • Gift cards.

Refund Options

1. Full Refunds:

  • Unopened items in perfect condition returned within 30 days of receiving are eligible for a full refund minus shipping costs.
  • Pro Audio Clinic will deliver refunds if items are received defective and reported within 5 days.
  • Orders with errors in shipping or listing descriptions.

2. Partial Refunds:

  • Refund amount will be adjusted based on the return inspection.
  • Items missing components, showing significant signs of use, or damaged due to customer mishandling.
  • Non-defective items returned due to buyer’s remorse or preference changes.
  • Opened or slightly used items.

3. Partial Refund Methods:

*Partial refunds are incurred when:

  • Applying restocking fees.
  • Valuating customer store credits.

Restocking

1. Inspection Upon Receipt:

  • All returned items undergo a thorough inspection.
  • Refunds, credits, or non-refundable determinations will be processed within 7 business days of receiving.

2. Fee Amounts:

  • Restocking Fees can range from 10-20% of the refund.
  • Store Credit gives the customer power to incur 50% less restocking fees. Ex. If a traditional item refund is processed with a 10% restocking fee, then a store credit option for the same return would incur a 5% restocking fee.
  • Specialized/niche equipment or items in low demand may incur restocking fees of up to 20%.

*Loyalty customers may be eligible for reduced restocking fees or increased store credit.

3. Restocking Fee Exemptions:

  • Restocking fees are exempt if the customer reports the items as damaged within 5 days of receiving.
  • Fees are exempt in the event of order fulfillment or shipping errors.

Return Shipping and Handling

1. Responsibility:

  • If the item return qualifies under the supplier's return policy, the supplier will be responsible for shipping and handling.
  • If the supplier does not provide a return policy, or if Pro Audio Clinic is the supplier, then Pro Audio Clinic will be responsible for return shipping and handling.
  • Under Pro Audio Clinic's Return Policy, customers are required to report any shipping related issues, or damage within 48 hours of receiving.

*Items must be securely packaged to prevent damage during transit. Failure to do so may result in additional fees and up to a non-refundable determination.

Exceptions

1. Loyalty Customers:

  • Restocking fees may be reduced, or store credit may be increased for loyalty customers.

2. Unopened Returns:

  • Unopened items in perfect condition are eligible for a full refund minus shipping costs.

Contact Information

For any concerns or questions regarding returns, please contact us: